STEEZE COMPONENTS WARRANTY

At Steeze Components, we build our products to handle the demands of aggressive riding. We stand behind the quality of our products and warrant them against defects in materials and workmanship under normal and intended use.

This warranty applies only to the original purchaser and is non-transferable. Proof of purchase is required for all warranty claims.

What Is Covered

Steeze Components warrants its products against defects in materials and workmanship for the applicable warranty period beginning on the original date of purchase.

For wheelsets and wheels, covered defects may include manufacturing defects involving the rim, hub, spokes, nipples, or wheel assembly, as determined by Steeze Components.

All warranty claims are subject to inspection and approval by Steeze Components.

Warranty Conditions

The following conditions apply to all warranty claims:

  • Proof of purchase is required.
  • The warranty applies only to the original purchaser and is non-transferable.
  • The product must have been used for its intended purpose and within its intended riding category.
  • Steeze Components may require photos, videos, riding information, tire setup, estimated riding hours or days, and other information necessary to evaluate a claim.
  • Steeze Components may require the affected product to be returned for inspection before approving a warranty claim.
  • Products returned for inspection must be reasonably clean.
  • For wheel warranty claims, Steeze Components may require tires, brake rotors, cassettes, valves, rim inserts, and other third-party components to be removed before the wheel is returned.
  • Steeze Components is not responsible for damage to or replacement of third-party components.
  • Steeze Components is not responsible for labor or service charges incurred through bicycle shops or other third parties unless approved by Steeze Components in advance.
  • If an identical replacement product is unavailable, Steeze Components reserves the right to provide an equivalent current product, which may differ in color, graphics, specifications, or appearance.
  • Products replaced under warranty do not restart or extend the original warranty period.
  • Components replaced under warranty may be required to be returned to Steeze Components and may become the property of Steeze Components.

What Is Not Covered

This warranty does not cover damage or failure resulting from:

  • Normal wear and tear.
  • Crashes, collisions, falls, or other accidental impacts.
  • Rim dents, flat spots, or other damage caused by impacts that are not the result of a manufacturing defect.
  • Riding with insufficient or inappropriate tire pressure.
  • Tire bottom-outs or impacts between the rim and terrain or obstacles.
  • Improper installation, assembly, adjustment, maintenance, or repair.
  • Improper spoke tension or wheel truing performed after delivery.
  • Continued use of a wheel that is damaged, loose, improperly tensioned, or otherwise requires service.
  • Abuse, misuse, neglect, or use outside the product's intended riding category.
  • Unauthorized modifications or alterations to the product.
  • Corrosion, cosmetic damage, scratches, fading, or finish damage that does not affect the structural integrity or function of the product.
  • Damage caused by incompatible or improperly installed tires, inserts, cassettes, brake rotors, axles, or other components.
  • Damage occurring during transportation, vehicle mounting, airline travel, or other handling unrelated to normal riding.
  • Commercial, rental, or fleet use unless specifically approved in writing by Steeze Components.
  • Intentional damage.

Items subject to normal wear—including bearings, freehub components, spokes, nipples, rim tape, and similar service items are generally not covered unless Steeze Components determines that the failure resulted from a defect in materials or workmanship.

Warranty Resolution

If Steeze Components determines that a product qualifies for warranty coverage, we may, at our discretion:

  • Repair the product;
  • Replace the affected component;
  • Replace the complete product; or
  • Provide an equivalent replacement product if the original product is no longer available.

The appropriate remedy will be determined by Steeze Components based on the nature of the issue, product condition, availability of replacement parts, and results of our inspection.

Submitting a warranty claim does not automatically mean that the product will qualify for warranty replacement.

Shipping

If a warranty claim is approved, Steeze Components will provide instructions regarding return or replacement shipping.

Expedited shipping, international duties, taxes, brokerage fees, and other additional shipping costs are not covered unless specifically approved by Steeze Components.

Do not ship a product to Steeze Components without receiving return instructions or authorization from us first.

How to Submit a Claim

To submit a warranty claim, complete the form below and provide as much information as possible about the issue.

Steeze Components reserves the right to request additional information or physical inspection of the product before making a final warranty determination.